Accessibility | Snazaroo - NA
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Accessibility

Accessibility

 

This accessibility statement applies to the Snazaroo website: This website is run by Colart. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • We’ve also made the website text as simple as possible to understand. Ability Net has advice on making your device easier to use if you have a disability.

 

How accessible this website is

We know some parts of this website are not fully accessible. You can see a full list of any issues we currently know about in the non-accessible content section of this statement.

 

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please email [email protected]

We’ll consider your request and get back to you in 2-3 working days.

 

Technical information about this website’s accessibility

Snazaroo is committed to making its website accessible and meeting the Web Content Accessibility Guidelines version 2.2 AA standard.

 

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

 

Non-accessible content

The content listed below is non-accessible for the following reasons.

 

Navigation

  1. Focus indication is lost when moving through parts of the navigation menu. This fails WCAG 2.4.7 Focus Visible (AA). We are working to fix this issue.
  2. Some elements of the sub navigation menus or the main menu when viewed at higher magnifications cannot be controlled using keyboard. This fails WCAG 2.1.1 Keyboard (A). We are working to fix this issue.
  3. Links across navigation elements of the site are not clearly described for screen readers and may cause significant difficulty to navigation. This fails WCAG 2.4.4 Link Purpose (A). We are working to fix this issue.
  4. There is no skip to content function on the website. This makes it harder for some users to skip repeat content such as navigation menus. This fails WCAG 2.4.1 Bypass Blocks (A). We are working to fix this issue.
  5. The search field has hidden elements read out to screen readers that disrupt the journey. This fails WCAG 2.4.3 Focus Order (A) and 2.4.7 Focus Visible (AA). We are working to fix this issue.
  6. The return to top function is not accessible to keyboard users. This fails WCAG 2.1.1 Keyboard (A). We are working to fix this issue.
  7. The store map locator is not usable to keyboard users. This fails WCAG 1.3.1 Info and Relationships (A), 2.1.1 Keyboard (A) and 2.4.7 Focus Visible (AA). We are working to fix this issue.

 

Content

  1. Focus indication is lost at points across the website when moving through content or interacting with buttons such as signing up to the newsletter, watching guides or reading guides. This fails WCAG 2.4.7 Focus Visible (AA). We are working to fix this issue.
  2. The site does not reflow effectively and introduces significant left to right scrolling and overlapping elements at zoom levels beyond 150%. This fails WCAG 1.4.10 Reflow (AA). We are working to fix this issue.
  3. There is carousel content on the home page as well as several product pages. The controls for the carousels do not work with keyboard. This fails WCAG 2.1.1 Keyboard (A). We are working to fix this issue.
  4. Product items listed in carousels are read out twice to screen readers. This can be significantly disruptive and extend the user journey. This fails WCAG 1.3.1 Info and Relationships (A) and 2.4.3 Focus Order (A). We are working to fix this issue.
  5. Many elements across the website have contrast issues. These issues are due to design choices and the colours used across the website. This fails WCAG 1.4.3 Contrast Minimum (AA). We are working to fix this issue.
  6. Some images across the website contain text and many more are not described correctly to screen reader users. This includes things like carousel images and featured product images. This fails WCAG 1.1.1 Non-text Content (A) and 1.4.5 Images of Text (AA). We are working to fix this issue.
  7. Many elements across the website do not clearly identify their purpose to screen readers which makes it hard to tell what different parts of the website do. This affects things such as bookmark tabs, Stripe card payment methods, colour group dropdowns, favourite, like and share buttons. This fails WCAG 1.3.1 Info and Relationships (A) and 4.1.2 Name, Role, Value (A). We are working to fix this issue.
  8. Video content across the website does not contain appropriate captions or other media alternatives. This fails WCAG 1.2.2 Captions (A), 1.2.3 Audio Descriptions and Media Alternatives (A) and 1.2.5 Audio Descriptions (AA). We are working to fix this issue.
  9. Some links across the website are not described clearly and use words such as “click here” which are not descriptive. This fails WCAG 2.4.4 Link Purpose (A). We are working to fix this issue.

 

Shopping and checkout

  1. The add to cart buttons for products are not correctly described to screen readers which will make it hard for users to purchase products. This fails WCAG 4.1.2 Name, Role, Value (A). We are working to fix this issue.
  2. Popups occasionally appear on the website letting users know about promotions, products added to cart or important factors before checkout. These are often the final things keyboard users can access when navigating through a screen and present several other issues such as not working well with magnification, or disappearing before a user can read the content. This fails WCAG 1.3.2 Meaningful Sequence (A), 1.4.10 Reflow (AA), 2.2.1 Timing Adjustable (A), 2.4.3 Focus Order (A) and 4.1.2 Name, Role, Value (A). We are working to fix this issue.
  3. Changing cart quantities is not accessible to keyboard controls. This fails WCAG 2.1.1 Keyboard (A). We are working to fix this issue.
  4. The checkout form contains many form issues which affect screen reader users. This fails WCAG 2.4.6 Headings and labels (AA), 3.3.1 Error identification (A) and 3.3.2 Labels or instructions (A). We are working to fix this issue.

 

My account

  1. When logging in or changing password, the toggle to see password is not accessible to keyboard users. This fails WCAG 2.1.1 Keyboard (A). We are working to fix this issue.
  2. There is no focus visibility across My account navigation. This fails WCAG 2.4.7 Focus Visible (AA). We are working to fix this issue.
  3. Many form elements across the “my account” such as providing personal information, payments, or addresses do not have appropriate labels. This fails 1.3.1 Info and Relationships (A), 2.4.4 Link Purpose (A), 2.4.6 Headings and Labels (AA), WCAG 3.3.2 Labels or Instructions (A) and 4.1.2 Name, Role, Value (A). We are working to fix this issue.
  4. Email confirmation communications when you set up an account may cause readability issues for screen readers and have links which are not descriptive. This fails WCAG 1.3.1 Info and Relationships (A) and 2.4.4 Link Purpose (A). We are working to fix this issue.
  5. Page titles across the “my account” pages are always presented the same which may be confusing for some users. This fails WCAG 2.4.2 Page Titled (A). We are working to fix this issue.
  6. Many areas of the “my account” section are not navigable to keyboard users, such as reviewing order details, or adding a new address. This fails WCAG 2.1.1 Keyboard (A). We are working to fix this issue.
  7. When trying to change password, the website does not tell screen readers if their password does not meet required constraints. This fails WCAG 3.3.1 Error identification (A). We are working to fix this issue.

 

Other issues

  1. Language selection is blocked by other elements of the website and is not correctly identified to screen reader users. This fails WCAG 1.4.10 Reflow (AA) and 3.3.2 Labels or Instructions (AA). We are working to fix this issue.
  2. There are various validation issues across the website, which should not affect the user journey but fail WCAG 4.1.1 Parsing (A). We are working to fix this issue.
  3. The contact us form is presented in an iframe. This should not significantly affect the user journey but fails WCAG 4.1.2 Name, Role, Value (A). We are working to fix this issue.

 

What we’re doing to improve accessibility

We are scheduling fixes on the issues identified and working with our developers, content editors, and designers to consider accessibility in all new development on our site.

 

Preparation of this accessibility statement

This statement was prepared on 30 July 2024. It was last reviewed on 30 July 2024.

A representative sample of pages of the website were tested from each area of the website.